The health and safety of our team members and guests has always been of upmost importance to our senior leadership team and Tribal Council. We want to make sure that we are doing everything that we can to provide a safe environment for our team members and you, our loyal customers.
As information is changing rapidly and we are learning more daily about COVID-19 and how to stop the spread, we will continue to regularly update the Safe+Sound protocols based on facts and data provided by our partners, industry councils, as well as global and governmental agencies.
Screening & Temperature Checks
All team members and guests upon entering the property will have their temperature taken using digital thermometers/thermal cameras. Points of entry will be limited to allow our security team to conduct non-invasive temperature checks utilizing digital thermometers and/or thermal cameras. Any guest or team member with a temperature above CDC guidelines will not be allowed entry.
Personal Protective Equipment (PPE)
All guests must wear a mask or a cloth face covering which meets CDC guidelines. Face coverings may be cloth or other material such as surgical masks or Personal Protective Equipment (“PPE”) (such as an N-95 Respirators) while in any facility at all times. A face covering over your nose and mouth must be worn at all times except when actively eating, drinking or smoking while seated and physically distanced.
All guests and team members are expected to follow physical distancing guidelines recommended by the CDC. Maximum capacity at all properties will be 50% of posted max occupancy limits.
Cleaning & Sanitation
We have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas. Free-standing touchless hand sanitizers will be available at entrances, host stands, bars, ATMs and more. PPE trash receptacles will be placed throughout each property. Clean teams are available upon request. Look for the team members in bright yellow shirts.
Air Filtration System
Many Seminole Gaming properties have been equipped with state-of-the-art AtmosAir™ advanced bipolar ionization air purification and disinfecting systems that are designed to destroy viruses in the air and on hard surfaces. Also, all HVA filters are HEPA compliant with the highest MERV rating.
Pools & Cabanas
Cabanas and chaise lounge chairs will be sanitized after each use. Pool chemical levels will be monitored in accordance with local recommended guidelines. In open air / outdoor areas, guest masks are optional as long as physical distancing protocols are followed.
Restaurants & Lounges
Grab & Go options will be available at select restaurants. Seated dining not to exceed 50% of occupancy. Tables and waiting areas will adhere to physical distancing protocols. Dining parties will be limited to 10 people. Digital menu ordering and contactless QR payment options will be available at some outlets.
The Safe+Sound Team
Comprised of specially trained team members, the Safe+Sound team is responsible for both the safety of our guests and team members as well as the cleanliness and sanitation of all Seminole Gaming properties.
Safe+Sound Security team members will be responsible for all temperature checks, monitoring entrances/exits, reminding guests and team members of physical distancing requirements, managing line queueing, and distributing PPE as well as ensuring that everyone is following the required PPE protocols.
The Safe+Sound Clean Team will have the sole function to clean and sanitize high traffic touch point areas throughout the property and dispose of all used PPE. They will be clearly visible with a bright yellow uniform stating “Clean Team.” They will assist all departments in maintaining the property duly sanitized with the appropriate chemicals which may include electrostatic and UV equipment.
Gaming facilities operated by the Seminole Tribe of Florida have taken enhanced health and safety measures to protect our customers and team members. You must follow all posted instructions while visiting one of our gaming facilities. By entering this gaming facility, or any of its associated amenities, you acknowledge your understanding that there is an inherent risk of exposure to COVID-19 in any public place where other people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting a gaming facility operated by the Seminole Tribe of Florida, or any of its associated amenities, you voluntarily assume all risks related to exposure to COVID-19.
Seminole Gaming’s Safe+Sound protocols are provided for informational purposes only and should not be relied on as legal advice or as being legally compliant with any local laws of the property’s jurisdiction. Seminole Gaming or its affiliates, the author of the Safe+Sound guidelines/protocols shall not be liable for any use or reliance on the Safe+Sound guidelines/protocols with respect to claims raised by third parties or employees.